FAQs
WHAT IS YOUR CURRENT PRODUCTION TIME?
Each item is handmade in our Studio so please allow 5-10 days (not including weekends/holidays) for your product to be created. Please note shipping time is additional.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
If you need an item by a specific date, please contact us before placing an order and we will do our best to get it to you in time.
CAN I SEND MY ORDER DIRECTLY TO A LOVED ONE WITH A GIFT NOTE?
Yes of course! We are happy to mail the item directly to your loved one, just add their address in the shipping section and add details of the message for the gift card in the 'comments box' at checkout. We will gift wrap your order and include a hand written note. We won't include any pricing information with the order.
CAN I RETURN MY ITEM?
We are happy to accept returns on all regularly priced, non-personalized items. Returns/exchanges where allowed must be made within 5 business days of delivery. For more information on returns click here. https://scarlettstudio.ca/pages/shipping-returns
THERE IS SOMETHING WRONG WITH MY ORDER - WHAT NOW?
While we always do our best to ensure your order is perfect, mistakes can happen. We'll gladly put things right so please get in touch with us at hello@thescarlettstudio.ca.
WHERE ARE YOU SHIPPING FROM?
All items are shipped from Ontario, Canada. Please review our shipping policy for delivery estimates.
DO YOU OFFER LOCAL PICKUPS?
Yes we do. If you are in the GTA and would like to pick up your order please contact us.
CAN I CHANGE THE TEXT ON THE ITEM?
As our products are made to order they can be personalized with your custom text/design. Please contact us with your requests.
WHERE DO I ADD THE CUSTOM TEXT FOR MY ORDER?
Please include your custom text and specific instructions about your order in the 'comments box' at checkout.
DO YOU CHECK MY CUSTOM TEXT FOR SPELLING/GRAMMATICAL ERRORS?
No, we are not able to proofread every order. Please check all spelling and grammar as we are not responsible for errors. We will use the exact text that is provided to us with your order.
CAN YOU CREATE A CUSTOM DESIGN?
Yes we can definitely create custom designs for you with any of our products. Please remember that custom items will take extra time to create and produce. If you are interested please email us at hello@thescarlettstudio.ca.